Return and Refund Policy

Capitalized words have specific meanings under this policy. These definitions apply regardless of singular or plural form.

• Company: HMC Nepal Pvt Ltd, New Road, Kathmandu, Nepal.
• Goods: Items offered for sale on our service.
• Orders: Requests to purchase goods from us.
• Website: hmcnepal.com.np
• You: The person or entity using our service.

You may cancel your order within 7 days of receiving the goods without providing a reason.

To cancel, contact us by phone: +977-9761663155.

Refunds will be issued within 14 days after we receive the returned goods, using the original payment method.

• Goods must be purchased within the last 7 days.
• Goods must be in original packaging.

Non-returnable items include:

• Custom or personalized items.
• Perishable goods or expired products.
• Unsealed hygiene-related products.
• Goods mixed inseparably with other items after delivery.

Only regular-priced items may be refunded. Sale items are non-refundable unless required by law.

You are responsible for the cost and risk of returning goods to us at:

New Road, Kathmandu, Nepal

Use an insured, trackable shipping method. We cannot issue refunds without proof of return.

If an item was marked as a gift, you’ll receive a gift credit for the return value. If not marked as a gift, refunds will be sent to the original purchaser.

If you have any questions about our Returns and Refunds Policy, contact us by phone: +977-9761663155.