Exchange and Warranty Policy

At HMC Nepal, we are dedicated to ensuring customer satisfaction through quality products and dependable after-sales service.

Our warranty applies to products with software errors, board issues, or power-related faults. These will be repaired or replaced as per the manufacturer’s warranty terms and conditions.

Please note that physical damages, including cracks, dents, water exposure, or mishandling, are not covered under the warranty or exchange policy.

• Products are eligible for exchange only in case of manufacturing defects, confirmed by HMC Nepal’s technical inspection team.
• Items must be returned in their original packaging, along with all included accessories, manuals, and proof of purchase.
• Unauthorized repairs, tampering, or modifications will void both the warranty and exchange eligibility.

For warranty claims or product support, please contact our HMC Nepal service team at hmc@himmcom.com.np.